ISCOM 386 Week 1 Service Operations Management Overview Recent
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ISCOM 386 Week 1 Service Operations Management Overview NEW
Write a 700- to 1050-word paper using information from the service company you work for, or a service company with which you are familiar. Answer the following questions:
• What is your perception of the service the operation provides?
• Discuss the service the operation provides to their customers
• How do the mission, strategies, goals, and tactics of a company determine the management of the organization’s service expectations? Explain.
• Define three types of service operations. Compare and contrast them.
Provide 3 to 5 examples of how service expectations are established within your organization.
Format your paper consistent with APA guidelines. Use at least 2 academic references.
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